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Front Desk Training DVD set
 The Powered-Up! Front Desk:
Creating a Highly Effective Spa & Salon Reception Team 4 DVD set with training materials Your front desk staff is one of the most important influences on the profitability of your spa or salon. It is often the first point of contact with your customers, is in charge of your service scheduling, and largely responsible for how smoothly your business flows and operates daily. However, proper front desk training is often overlooked by management, resulting in lost revenues, employee turnover, and customer dissatisfaction. In this informative 1-day seminar, Keith West-Harrison and Jaya Schillinger will share with you the techniques they have developed over years of training front desk teams. Beyond the computer and cash-handling aspects of job training that you already do now, you and your staff will learn how to turn the front desk into a profitability machine: Making a good first impression How to multi-task at the front desk Sell more of your premium priced services Fill more of your hard-to-sell appointment hours Client rebooking techniques Up-sell with gift certificate packages Clear out slow-moving retail items at full price! Dont miss this chance to get the tools you need to train your front desk team! These simple but proven strategies will help you get the most value from your reception staff and will pay for itself many times over with increased revenues. Even this traditionally high-turnover position can help generate the vital income your company needs and youll tap that hidden resource as soon as you get back to business! Works with Mac and Windows. |
